Refund & Return Policy

Introduction

Our Refund & Return Policy explains how customers can request refunds, returns, or exchanges for products purchased from our dropshipping store. We aim to provide a fair and transparent process to ensure customer satisfaction.

Returns Eligibility

  • Products must be returned within 14 days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Certain products may not be eligible for return, such as digital items, personalized products, or clearance items. Check the product description for any exceptions.

How to Request a Return

  1. Contact our customer support team via email or the Contact Us page with your order number and reason for return.
  2. Our team will review your request and provide instructions for returning the product.
  3. Follow the provided return instructions carefully to ensure your return is processed correctly.

Refunds

  • Refunds will be issued to the original payment method after we receive and inspect the returned item.
  • Please allow 5-10 business days for the refund to be processed once the return is received.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

  • If you want to exchange a product for a different size, color, or variant, please contact us first.
  • Exchanges are subject to product availability.
  • Follow the same process as returns; once the returned item is received, we will ship the replacement.

Damaged or Incorrect Items

  • If your order arrives damaged or incorrect, contact us immediately with photos of the product and packaging.
  • We will provide instructions for replacement or refund at no additional cost.

Shipping for Returns

  • Customers are generally responsible for return shipping costs unless the item is defective or the wrong product was sent.
  • Use a trackable shipping service to ensure the return is received.

Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please reach out via our Contact Us page or email.

Last updated: February 7, 2026